🛡️ Player Protection

Responsible Gaming

At 7gain, we believe that online gaming should always be a source of entertainment — never stress, never financial hardship. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming fun, safe, and within healthy limits. This page outlines everything 7gain does to promote responsible gaming on our platform.

Your Responsible Gaming Toolkit

Free tools available to every 7gain player — activate them anytime from your account

Deposit Limits

Set a maximum amount you can deposit into your 7gain account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your net losses reach the limit you have chosen, 7gain will automatically prevent further play until the period resets. This tool helps you stay in control of your gaming budget in Philippine Peso.

Session Time Limits

Set a maximum session duration so that 7gain will alert you — and optionally log you out — when you have been playing for your chosen length of time. Regular breaks are an important part of healthy gaming habits, and this tool makes it easy to enforce them.

Reality Check Reminders

Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These reality checks help you stay aware of your gaming activity and make informed decisions about whether to continue playing.

Cool-Off Period

Take a short break from 7gain by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account and balance are preserved and restored when the period ends.

Self-Exclusion

For players who need a longer break, 7gain offers self-exclusion periods from one month up to five years. During self-exclusion, your account is fully suspended and cannot be reactivated until the exclusion period expires. This is our most powerful responsible gaming tool.

Self-Exclusion — A Serious Tool for Serious Situations

Self-exclusion is available to any 7gain player who feels that their gambling has become — or is at risk of becoming — a problem. It is not a punishment; it is a powerful support mechanism that 7gain takes very seriously. Here is how it works:

Available Periods: 1 month, 3 months, 6 months, 1 year, 3 years, or 5 years. You choose the duration that feels right for your situation.
Immediate Effect: Self-exclusion takes effect within 24 hours of your request being confirmed by our support team. Your account will be suspended and you will be logged out.
No Early Reversal: Once a self-exclusion is active, it cannot be reversed or shortened before the chosen period expires. This is intentional — it ensures the tool provides genuine protection.
Balance Protection: Any verified real-money balance in your account at the time of self-exclusion will be returned to your registered GCash, PayMaya, or bank account after identity verification.
Marketing Suppression: When you self-exclude, 7gain will immediately remove you from all promotional mailing lists and SMS campaigns. You will not receive any bonus offers or gaming-related communications during your exclusion period.
How to Request: Contact the 7gain support team via live chat or email at [email protected] and request self-exclusion. Our team will guide you through the process with care and without judgment.

PAGCOR Responsible Gaming: 7gain operates within the PAGCOR regulatory framework. PAGCOR, the Philippine Amusement and Gaming Corporation, provides responsible gaming guidelines and resources for Filipino players. If you need support beyond what 7gain can provide, we encourage you to seek assistance through PAGCOR's official responsible gaming channels.

Do You Have a Gambling Problem? Ask Yourself These Questions

If you answer "yes" to two or more of the following questions, we strongly encourage you to use 7gain's responsible gaming tools or seek professional support.

Do you find yourself spending more money on gambling than you originally planned, or chasing losses to try to win back money you have lost?

Has gambling caused you to neglect work, school, family responsibilities, or important relationships in your life?

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

Have you borrowed money, sold possessions, or used funds meant for bills or necessities in order to gamble?

Do you think about gambling frequently — planning your next session, reliving past wins, or thinking about how to get more money to play?

Have you tried to hide your gambling activity from family members, friends, or colleagues?

You Are Not Alone: Problem gambling affects people from all walks of life — from Manila to Cebu to Davao. Recognizing the signs is the first and most important step. Contact 7gain support at [email protected] to activate self-exclusion or discuss your options. Our team is available 24/7 and will treat your situation with complete confidentiality and respect.

21+ Age Restriction — No Exceptions

Philippine law requires that all participants in casino-style gambling must be at least 21 years of age. 7gain enforces this requirement strictly and without exception. Here is how we verify player age:

All players must provide a valid government-issued ID during the KYC (Know Your Customer) verification process before their first withdrawal is processed.
Accepted IDs include the PhilSys National ID, passport, driver's license, UMID, SSS ID, and Voter's ID — all of which display the holder's date of birth.
Any account found to belong to a person under 21 years of age will be immediately and permanently suspended, all funds will be returned to the source payment method, and the matter may be reported to the appropriate authorities.
If you are a parent or guardian and believe a minor has accessed 7gain using your account or their own, please contact us immediately at [email protected].

21+ Minimum Age

KYC Age Verified

24/7 Support Available

5 YRS Max Self-Exclusion

Tips for Keeping Gaming Fun & Safe

Responsible gaming is not just about using tools — it is also about developing healthy habits and the right mindset before you start playing. Here are 7gain's top tips for every Filipino player:

Set a Budget Before You Play: Decide in advance how much you are comfortable spending — and treat it like an entertainment expense, not an investment. Never gamble with money you cannot afford to lose.
Never Chase Losses: If you have reached your budget for the day, stop playing. Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of the game.
Take Regular Breaks: Step away from the screen regularly. Use 7gain's session time limit and reality check features to remind yourself to take breaks during longer gaming sessions.
Keep Gaming in Perspective: Online casino games and sports betting are forms of entertainment — like watching a movie or going to a concert. They should add enjoyment to your life, not dominate it.
Do Not Play Under the Influence: Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. These states impair judgment and can lead to decisions you will regret.
Balance Gaming With Other Activities: Make sure gaming is just one of many enjoyable activities in your life. Spend time with family and friends in Manila, Cebu, Davao, or wherever you call home — gaming is best enjoyed as part of a balanced lifestyle.

Helping a Friend or Family Member

Sometimes the people closest to us are the last to recognize when gambling has become a problem. If you are concerned about a friend or family member's gambling behavior, here are some signs to watch for and steps you can take:

They frequently talk about gambling, big wins, or "systems" for beating the odds
They seem secretive about their finances or have unexplained money problems
They borrow money frequently or sell personal belongings without clear reason
They become irritable or withdrawn when they cannot gamble
They neglect work, school, or family responsibilities

If you recognize these signs, approach the conversation with empathy and without judgment. Let them know you are concerned and that help is available. You can also contact 7gain's support team to discuss options for restricting access to the account if the account holder has given consent.